Business Hours:
Tues – Sat 11am-7pm

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faq

You've Got Questions, We've Got Answers.

FAQ

You've got Questions? We've got answers!

We strive to select only the top to work with us. All our team members are fully licensed and vetted. 

Our selection criteria are very strict in order to ensure our service providers are of the highest professional and ethical standards.

TeAra, the owner and director of Le Nailtique Noire Inc. is a fully licensed owner and operator of the highest calibre and not just a business person.

Armed with multi disciplined professional qualifications and years of experience, she hand picks each and every one of our techs.

Our selection process consists of

  • Qualifications and insurance checks,
  • Face to face interview,
  • Practical demonstration of the the tech’s skills
  • Interpersonal skills screening
  • Background check when applicable.
Our mobile service operates 7 days a week, Monday-Friday 8am-10pm, Saturdays 8am-8pm and Sundays 8am-6pm.

Reception hours: Monday – Saturday 9am-5pm and Sundays 10am-2pm

Each health care has it’s own rules in regards to in-home services. Therefore, it is always a good idea to ask at the time of making a booking or simply type the name of your health care provider in the special instructions section of our booking system and we will inform you if you can claim your service. Keep in mind though, only remedial services can be claimed.

We offer a wide range of beauty treatments from manicures and pedicures to hair and makeup as well as bridal care. Feel free to browse our services pages to discover our range of services.

Absolutely! We have designed a range of packages consisting of our most popular services. Those packages are in fact very popular as they represent great value for money, allowing you to receive maximum benefits from combining therapeutic or relaxing treatments in one session. You can find more information about our packages and specials by joining our mailing list.

Of course we do! Group bookings are our speciality and we have designed a number of value packages especially for a larger number of guests. Please call us to discuss  your ‘Pamper Parties’ or “Corporate Services”. To find out more about your options and how you can organize a great day of pampering that everyone will remember.

 Surely! Nailtique Inc. will provide you with as many techs as you need based on our availability. We encourage you to get in contact with us in advance to avoid any disappointments.

Of course! Our gift certificates are extremely popular. All of our treatments and packages are available to be purchased online as gift certificates for your loved ones. Please visit our services page to view your options.

We do not discriminate against any gender, race or color. However, please note that we provide mobile treatments only and the safety and well being of our therapists is important to us. A misbehaving male client can be a crew member’s biggest nightmare. Therefore, if you are a male in need of a treatment you are more than welcome to book, but if you are looking for a sexual service of any kind, you are looking at the wrong company.

Generally we do not offer money back guarantee. At Nailtique Inc. we have made a great effort to ensure our treatments and our fully qualified techs are of the highest possible standards. Our aim is to offer a fantastic service with maximum therapeutic benefits to our clients and we guarantee just that. After all it is a great experience you are looking for and not a refund, right?

If however you believe you are entitled to a refund because of reasons out of the ordinary, please feel free to send us your feedback and we will be happy to listen.

BOOKINGS & CANCELLATIONS

Before you make your booking it is a good idea to go through our service offerings, read our frequently asked questions and decide on the type and duration of your treatment. There are several ways to make a booking with us. The best and easiest way is to use our online booking system. Alternatively, you can call us at 917-936-1655 or email us your request. Please note that bookings need to be confirmed by full payment. We accept most major Credit Cards.

***Fraudulent bookings will be reported to the authorities***

We understand life can be unpredictable. However, we request the courtesy of at least 24-hours notice to reschedule or cancel an appointment. This allows adequate time for us to contact clients on our waiting list who need to be seen urgently.

– If more than 24 hours notice is given, then you are entitled to a full refund or credit for a future booking.

– If less than 24 hours and more than 4 hours notice is given, a cancellation fee of 50% of the total value will be charged and the balance will be refunded.

– No shows or no-notice cancellations will be charged 100% of the total booking fee

No problem, we’ve got you covered! If you can’t find any of our therapists in your area to be available on your desired day and time, please email us using our contact us form and we will try our best to find an available therapist to see you at a mutually convenient time.

Alternatively, you can join our waiting list:

To join the waiting list for a busy time slot, please text us immediately with your requested day and time you wish to book. We will notify you if a tech becomes available.

OTHER FEES & CHARGES FAQ

Yes. $65 & up. Please visit the booking page for any future updates or changes. If we do not currently service your preferred area, you can still request a treatment but you may be charged a higher travel fee. You can elect to pay the travel fee or book a longer treatment (75, 90 or 120 minutes – depending on how far you are located) and we will waive the travel fee. Please contact us for an obligation free quote.

Our therapists always do their best to find free parking. If you can not provide parking and there is no free parking available in your area, the therapist will have to use a pay parking or valet parking if you are staying at a hotel. Please reimburse the therapist for any expenses incurred

We do not charge any other fees unless you wish to extend your treatment beyond the pre-booked duration (Subject to the tech’s availability)